Night Auditor (Part-Time)

Job description

Our hotels never sleep — and neither do we when it comes to creating exceptional guest experiences. We are seeking a Part Time Night Auditor who thrives in a fast-paced environment, enjoys working with people, and can help keep our hotel operating smoothly overnight. In this role, you will balance daily accounts, support the overnight operation, and ensure every guest feels welcomed, safe, and well looked after throughout their stay. If you are organised, detail-oriented, and enjoy working independently while still being part of a supportive team, we would love to hear from you. What you'll do: - Process guest payments, room charges, and daily transactions in accordance with hotel procedures - Complete end-of-day auditing and reconciliation tasks accurately - Check guests in and out efficiently and professionally - Manage overnight guest enquiries, requests, and wake-up calls - Answer incoming phone calls and provide exceptional customer service - Prepare reports and communicate relevant information to the Leadership team - Assist with special guest requests and overnight operational tasks - Ensure the safety and security of guests, team members, and hotel premises - Respond approp...