Elder Fraud Hotline/Case Management Specialist - ON CALL (REMOTE ROLE)

Job description

ON-CALL ELDER FRAUD HOTLINE/CASE MANAGEMENT SPECIALIST: Job Description: As an Elder Fraud Hotline Specialist, you will perform a range of case-management, information sharing, referral, training, planning, analytical, writing, problem-solving and related work in support of ICF’s implementation of a nationwide hotline serving older Americans who have been victims of fraud. You will also provide training and technical assistance for federal, state and local clients around this issue. You will engage in solution-focused work with victims of elder fraud and allied professionals. You will provide follow-up assistance as needed. You will also provide subject matter expertise (SME) to ICF project teams and assist with development and review of deliverables. THIS IS AN ON-CALL, part-time hours position based on project needs. This position requires obtaining a Public Trust Clearance PRIOR to the start date. Key Responsibilities: - Provide expertise and staff support for a nationwide hotline - Provide excellent customer service to all callers - Meet service metrics for this project - Understand the complexities of elder fraud and resources to assist victims - Provide complete case manageme...