Pharmacy Technician Lead Representative - VFP- Freedom Fertility - Remote, MA, AZ, IL

Job description

Village Fertility Pharmacy Group (VFP) —part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group —supports patients on their journey to parenthood through compassionate service and expert clinical support. As a Pharmacy Lead Technician Representative , you will provide day-to-day leadership for both Operations and Call Center teams, ensuring efficient workflows, quality outcomes, and an exceptional patient and clinic experience. Qualifications: - Oversee and manage daily workflow for Operations and Call Center teams. - Serve as a primary point of contact for team support, guidance, and escalations. - Monitor real-time performance to ensure productivity, quality, and service standards are met. - Manage team email communications and workflow queues. - Track, review, and address errors; support Quality Assurance initiatives. - Coordinate new hire training and onboarding in partnership with leadership. - Participate in interviewing, selection, and onboarding of new team members. - Manage and resolve patient and clinic escalations in a timely, professional manner. - Coach, mentor, and counsel team members to drive performance improvement. - Identi...