Account Coordinator

Job description

Description POSITION SUMMARY: PHOENIX, founded in 1890 and headquartered in Aurora, IL, is a privately held, full-service manufacturing firm. We specialize in injection-molded closures serving a wide range of industries. Our mission is to provide the highest level of product quality and support to our customers. We’ve experienced continuous growth over our long history and due to an internal move, we are looking to strengthen our team. We’re looking for an Account Coordinator to join PHOENIX. This hybrid role involves building success through dependability, service, and action. Working with our National Account Managers, you will communicate customer needs across departments to ensure timely product delivery and drive overall customer satisfaction and success. ESSENTIAL FUNCTIONS: · Customer success – ensure that we are providing exceptional service to our B2B customers and proactively address updates, issues or concerns. · Manage the order process with your customer from receipt and entry, through any changes or expediting requests and continue to communicate and assist through shipment of the order · Maintain customer database including set up of new customers, updating addresses...