Discover GCU -- Discover Hotel/Cypress Dorm Hospitality Team Member (NFWS)

Job description

Position Summary/Purpose: The Discover GCU Hotel/Cypress Dorm Hospitality Team Member position will ensure the GCU hotel (27th Ave) and Cypress dorm (Main Campus) guest rooms are cleaned and processed according to hotel standards. This position will assist in all areas of the hotel rooms division to ensure the guests staying with us have excellent in room experience. These areas include: Housekeeping, Laundry, Housemen duties, and Public Areas. Primary Responsibilities/Accountabilities/Essential Functions: - Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned. - Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible. - Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager. - Replenishes all supplies and amenities in guestrooms as required. - Transports trash and waste to proper disposal area. - Assists with monthly linen and supply inventory and laundry when requested. - Follows lost and found procedures. - Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction. - Works closely...