Alarm Call Handler (Nights)

Job description

Role: Alarm Call Handler (Permanent, Full-Time Night Shift) Location: Quorum Business Park, Newcastle (NE12 8BU) Hours: 37.5 hours per week | Rota based day shifts (4 days out of 7 Monday - Sunday) Salary: £25,500 starting salary, rising to £26,500 with progression Bonus: Up to £1,200 performance & attendance bonus Shift: Night shifts (8:15pm to 7:00am or 9:00pm to 7:00am) Start Date: 29th June (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start) Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year. This is a permanent, full-time role. What you’ll be doing: - Responding quickly and accurately to alarm activations - Monitoring alarm signals, reviewing images and assessing i...