Customer Service Supervisor - Revenue Cycle
LCMC Health · US
Your job is more than a job The Customer Experience Supervisor oversees a team responsible for answering inbound patient phone calls, resolving patient billi...
Job description
Your job is more than a job The Customer Experience Supervisor oversees a team responsible for answering inbound patient phone calls, resolving patient billing disputes, managing formal complaints, and processing all incoming correspondence from insurance companies, attorneys, patients, and regulatory agencies. This role ensures timely, accurate, and compliant responses across all communication channels while maintaining high service standards, productivity benchmarks, and quality assurance measures. By providing leadership, coaching, workflow management, and cross-functional coordination with revenue cycle, compliance, and legal departments, the supervisor protects organizational revenue, mitigates regulatory and legal risk, improves patient satisfaction, and drives continuous process improvement across the customer experience function. GENERAL DUTIES: - Maintains responsibility of the timely submission of all hospital claims; and supervises compliant application of departmental and organizational policies, procedures, and standards. - Tracks the status of all unbilled claims, all claims held for edits and all claims being held waiting additional information from various departme...