Guest Experience Manager - Full Time

Job description

Responsive recruiter Benefits: You don’t just “work the front desk.” You set the tone for the entire experience. If you naturally connect with people, know how to read a room, and can turn a first-time guest into a loyal member, keep reading. We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level. - 401(k) matching - Bonus based on performance - Dental insurance - Employee discounts - Flexible schedule - Health insurance - Paid time off - Training & development - Vision insurance What You’ll Be Known For: - Creating an environment where guests feel welcomed, valued, and taken care of from the moment they walk in - Owning the phone. Clear, upbeat, and confident every time - Turning conversations into connections and connections into memberships - Following through. Not letting details slip, not letting opportunities pass - Hitting goals and holding yourself accountable to results What You’ll Do: - Deliver a consistent 5-star experience from check-in to check-out - Build real rapport with guests and members - Guide guests through...