Guest Relations Manager
Hyatt Vacation Ownership · US
Pay Range: $70,300-$75,000 + bonus eligible This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Driving...
Job description
Pay Range: $70,300-$75,000 + bonus eligible This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Driving is required for this position; screening will be required. JOB SUMMARY: Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES: Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervis...