Senior IT Management, Incident & Program Delivery Lead

Job description

Senior IT Management, Incident & Program Delivery Lead Description -: Seeking a Senior IT Infrastructure, Incident & Program Delivery Lead who combines deep technical acumen, exceptional incident management discipline, and strategic program execution. The role manages the technical and service relationship of the organization with customers. The role also customizes solutions for complex customer requirements, all while mentoring lower-level employees and aligning strategies with the organization's goals. This is a senior individual contributor role for a proven self‑starter who leads without direction, operates calmly under pressure, and builds trust across senior leadership. The ideal candidate excels in incident command, infrastructure stability, and enterprise program delivery—aligning execution with the organization’s strategic Plans of Record (POR) to advance business and technology outcomes. Key Responsibilities: Incident & Problem Management Excellence: Serve as the primary incident commander for complex or business‑critical issues—driving containment, restoration, and transparent communication. Lead cross‑functional technical bridges involving Operation, Security, Networki...