Kinetic SMB Care Representative

Job description

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com _________________________________________________________ About the Role: The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. ***This position can be filled remotely anywhere within the country.*** What You'll Do: - Resolve customer inquiries, billing issues and product/service concerns - Explain and save products and services to existing customers - Access and update customer accounts through computer-based systems with the customer on the phone - Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates - Utilize systematic resources as needed to perform tasks - Other duties as assigned Do You Have?: - Good telephone communication skills and customer interface ability - Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating custom...