Associate Personal Banker

Job description

Job Description First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. The Associate Personal Banker position is an entry-level role within the Retail Banking Department. This non-exempt (hourly) role services the branch and provides professional customer service across both Teller and Banker functions. DUTIES & RESPONSIBILITIES: Service: - Manage customer experience, ensuring satisfactory service standards and appropriate resolutions are achieved. - Assist in customer issue resolution in-person or via phone. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary. - Collaborate...