Reservations Agent
Accor · East Melbourne, Victoria, AU
Company Description Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic h...
Job description
Company Description Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments. The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description: As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to): - Managing guest bookings, changes, and cancellations with accuracy and professionalism. - Responding promptly and courteously to guest inquiries via phone, email, and other commun...