Bilingual Coordinator - English/Spanish

Job description

About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Duties and Responsibilities: Primary Responsibilities: - Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved - Answer all Partner requests received and coordinate/dispatch the services accordingly. - Daily use of Salesforce to place all request - Ensure that all invoices are submitted by the dates established - Follow through on requests to ensure work has been completed. - Ensure request for repairs are billed to Partners in a timely and accurate manner. - Ensure effective client communication and immediate response to client concerns. - Ensure internal and external customer satisfaction. - Provide support to team and act as a point of contact. - Generate reports as per manager’s request. - Responsible for collections in assigned territory - Meet Accounting department month end deadlines by having all costs/re...