Customer Experience Manager

Job description

At Suffolk County Council we’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Customer Experience Manager and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities. - Suffolk County Council - Address: Phoenix House, Ipswich, Suffolk IP1 5NP, hybrid working - Salary: £48,163 per annum (pro rata for part time) - Hours: 37 hours per week, flexible working options available - Contract: Permanent Your role and responsibilities: As the Customer Experience Manager for Suffolk Highways, you’ll play a central role in shaping how communities, councillors and partners experience our service. You’ll lead a dedicated team, champion great communication, and make sure customers receive clear, timely and consistent information about the work happening on Suffolk’s roads. Every day, you’ll collaborate with colleagues across the partnership from contractors to the Customer Service Centre, helping everyone stay aligned and focused on deliv...