Tier 3 - Service Desk Technician

Job description

About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking a reliable and detail-oriented Tier 3 – Service Desk Technician in support of our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client at the OCC Headquarters in New York, NY . The Tier 3 Service Desk Technician provides advanced technical support and serves as a senior escalation resource for complex issues that cannot be resolved by Tier 1 or Tier 2. This role is responsible for delivering high-quality troubleshooting, supporting both remote and onsite service needs, and ensuring timely resolution of assigned incidents and requests in accordance with SLA requirements. The technician also contributes to team development through coaching and reinforces service quality standards. Duties and Responsibilities: Technical Escalation & Advanced Support - Serve as a senior escalation r...