Service Writer - Scorpion Harley-Davidson

Job description

Scorpion Harley-Davidson is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you! Responsibilities: - Schedule appointments for repair, maintenance, recall work - Greet customers, inspect their motorcycles, and answer questions - Document problems with Motorcycles and clearly describe them on the Repair Order - Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified - Advise customers on necessary/suggested services and cost - Offer additional services and products, including special promotions - Review Repair Orders in progress to ensure quality and timeliness - Follow the status of a customer's powersports vehicle from service bay entry through the completion of work - Communicate any changes in timeline, repairs, or cost to the customer - Upon completion of work, review the work order with the customer - Maintain current technical qualifications by completing all training programs assigned by the Service Manager - Other duti...