Service Desk Engineer

Job description

Service Desk Engineer Technical 3A: Publish date: 15 April 2026: Closing date: 28 April 2026: Salary: £28,142 – £29,540: Hours: 37 per week: Overview: West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our vision is ‘Making the West Midlands safer, stronger and healthier’. This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in Birmingham, but will offer some flexible working. You will need to be a fast learner and show great initiative to develop the knowledge moving forwards to support our end-users. You will need to be experienced in providing support to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities: manage and deliver key service rollouts/upgrades of hardware and softwar...