VP/Branch Manager - Pelican Rapids, MN

Job description

This position is responsible for efficient, effective management of branch office including; ensuring established policies and procedures are followed, unequalled personal service is delivered, new customer relationships are being cultivated and existing customer’s relationships are maintained. This position is responsible for the productivity and profitability of the branch. Primary Duties: Leadership/Supervisory: - Supervise all branch operations. - Schedule and direct branch staff meetings. - Serve as communication link between executive management and branch employees. - Assist all staff members in their personal career paths by ongoing training and coaching. - Ensure branch building, grounds and equipment are properly maintained. - Interview and select team members. Customer Service and Customer Retention: - Ensure that branch service standards are met. - Counsel customers regarding financial matters, advising them on products and rates, suggesting a strategy to obtain the best results based on individual desires and resources. - Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer’s satisfactio...