Service Manager - Riverside Harley-Davidson

Job description

Job Title: Service Manager Department : Service: Supervisor: General Manager: Summary Description: Responsible for achieving maximum profitability of the service department while focusing on customer retention. Effectively lead and manage personnel; have a strong knowledge of the service market and possess an in-depth understanding of how the Service Department affects other departments’ numbers and processes. Duties and Responsibilities: - Provide prompt, dependable, high quality vehicle service to (internal & external) customers. - Ensure service department contributes an acceptable level of gross $ net profit. - Maximize productivity levels of service technicians. - Ensure service personnel are alert, well trained, and available when needed. - Review work-in-progress to ensure quality and timeliness. - Occasionally assist technicians when they are having difficulty performing service work. - Make estimates for internal and wreck repairs. - Establish procedures to initiate and forward all customers paid, warranty and internal repair orders. - Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs. - Become f...