Site Account Manager Global High Tech Industry

Job description

As a Site Account Manager , you will be dedicated to a Global High-Tech customer site , acting as the primary interface between the client and Ecolab/Nalco Water operations. Key Responsibilities: Client & Site Management: - Act as the main point of contact for a dedicated customer site. - Lead and coordinate regular client meetings , operational reviews, and planning sessions. - Ensure high levels of customer satisfaction , trust, and long-term relationship stability. - Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively. People & Operations Management: - Coordinate and support onsite service teams (technicians, operators, internal stakeholders). - Ensure effective planning, scheduling, and prioritisation of activities at site level. - Lead internal coordination between service, technical, and support functions. - Drive strong engagement, communication, and collaboration across all parties involved. Planning, Coordination & Continuous Improvement: - Own site-level planning, execution follow‑up, and performance monitoring. - Ensure alignment with contractual commitments, safety standards, and operational KPIs. - Identify opportunities...