Customer Support Representative (English Speaker)

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Customer Support Representative (English Speaker) to join our team in Bucharest! As a Customer Support Representative, you will provide timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for English-speaking players. Key Responsibilities: Deliver professional, friendly, and efficient customer support to English-speaking users across various channels. Resolve escalated player issues effectively and within SLA. Troubleshoot and resolve players issues related to accounts, payments, bonuses, games, and responsible gambling. Follow internal procedures and compli...