Labor Time Technician

Job description

Job Description The Role: CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. The Customer Care and Aftersales (CCA) Global Labor Time department is seeking an Automotive Technician to become part of the team. This position is responsible to perform on vehicle validation and time studies for published mechanical service procedures. It involves working closely with the Mechanical Service Information Development authors to develop best in class service information and accurate labor times for warranty repairs. What You'll Do (Responsibilities): Perform on vehicle validation of service procedures Identify errors and possible optimizations within service procedures Perform time studies for “on vehicle” repair procedures Document validations and time studies: Document and communicate project status to leadership as required. Maintain...