Application Support Specialist

Job description

P lease note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Application Support Specialist FLSA Status: Non-Exempt: Department: IT: Reports To: Manager of End User Experience Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for an Application Support Specialist in our Dallas office. The Application Support Specialist serves as the first point of contact for customer technology requests via telephone or email; responds to customer requests and solves technology issues, while taking detailed notes in our incident management system of steps for resolution; and manages the flow of other requests. ESSENTIAL DUTIES & RESPONSIBILITIES: QUALIFICATIONS: Education: - Provide 1st and 2nd level support for firm-approved applications and technology equipment. - Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure. - Produce documented details of all service calls in the ticketing system. - Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upg...