Customer Success Manager - Remote

Job description

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead customers through an end-to-end toolchain lifecycle—from onboarding and proficiency development through adoption, expansion, and renewal —ensure the full value of NI products and solutions are realized and their business goals are ultimately successful. The role blends customer advocacy, product expertise, and targeted relationship development to accelerate outcomes, reduce risk, and identify growth opportunities within the account. Proficiency & Self Service: - Develop and deploy proficiency plans for new and experienced users - Embed NI collateral and best practices into account learning & development programs - Integrate NI workflows into customer onboarding processes - Deliver workshops and training sessions to reinforce best practices - Drive structured onboarding and global user proficiency programs Adoption: - Lead hyper care support for pilot expansions and deployments - Develop and execute software deployment strategies with customer sponsors - Customize access, enablement, an...