Premium Guest Services (Game Day)

Job description

The Premium Guest Services program offers students hands-on experience in the sports and entertainment industry through gameday operations and guest service within Ford Field premium spaces. Ambassador’s welcome guests, assist with wayfinding and ticketing, communicate guest feedback, and help create exceptional premium experiences on game days. ESSENTIAL FUNCTIONS: The Premium Guest Services will have daily responsibilities including, without limitation, the following: - Welcome and assist guests entering premium areas, escorting them to their designated spaces. - Communicate and document guest arrivals, feedback, and any concerns - Provide support with stadium inquiries, wayfinding, mobile ticketing, and general guest needs - Conduct pre- and post-game inspections of assigned areas and assist with gameday requests and activations - Deliver exceptional guest service while fostering a positive atmosphere and maintaining the exclusivity of premium spaces QUALIFICATIONS/REQUIREMENTS: - Must be motivated, reliable, and able to work independently or as part of a team - Maintain professionalism when communicating with internal and external contacts - Must be accurate and efficient with...