MAT Client Engagement Advocate

Job description

Description SUMMARY: The Client Engagement Advocate (CEA) with MAT Services, under the supervision of the MAT Coordinator, is responsible for client advocacy, information, and referral services related to AUD/OUD prevention, treatment, and recovery. As the first point of contact for clients, the CEA connects them to MAT services, other SFRC programs, and community-based resources to support health and wellness. The CEA plays a crucial role in the service enrollment process by engaging clients, collecting essential information, advocating for the client and ensuring a smooth transition through a warm handoff to direct service staff. Requirements: DUTIES AND RESPONSIBILITIES: - Initial point of contact for clients providing a warm welcome, ensuring their understanding of the agency and its array of available services, and onboarding of MAT program services. - Responsible for a thorough understanding of the MAT program in order to convey accurate information to partners, potential clients, and the community. - Ensure a timely and thorough experience by updating the client intake packet, explaining mandatory forms, and gathering comprehensive client information, including demographics,...