Guest Services/Spa Coordinator

Job description

Description Join the Award-Winning Complexions Spa Team – Guest Services Position (Albany Location) Voted Best Spa by Capital Region Living, Saratoga Today, and the Times Union for multiple years, Complexions Spa is more than just a spa—it’s a place where passion meets purpose. We’re currently seeking enthusiastic, organized, and service-driven individuals to join our Guest Services team . If you thrive in a fast-paced, wellness-focused environment and love making people feel seen, heard, and pampered—this could be your perfect fit. What You'll Do: Job Description: As a Guest Services Specialist, you'll be the first and last point of contact for our guests—ensuring every visit is seamless, uplifting, and memorable. - Coordinate spa schedules and manage guest flow with ease and professionalism - Provide exceptional service while educating guests on treatments, retail products, and membership options - Support front desk operations including phone handling, check-ins/outs, and appointment booking - Help meet team sales goals by recommending retail and gift card purchases - Ensure every guest's experience is five-star—from what they see and hear to what they smell and feel - Collabora...