Customer Care Specialist

Job description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists: to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. Impact in this Role: At MISUMI (the parent company of Fictiv), the Customer Care Specialist's mission is to deliver fast and accurate processing of customers’ orders with timely communication of updates on order status, ensuring the highest level of Customer Satisfaction measured through our Voice of Customer program. As part of the Customer Program Management team, you will provide professional and quality service...