Front Desk Representative - Advent Riverview

Job description

In this role you will: Be responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service. Key Responsibilities: - Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter. - Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice. - Informing patients of any delays in clinic/wait times. - Providing patient with the intake tablet and instructions on how to use the tablet. - Assist patients having difficulty using the tablet. - Ensuring the patients have completed all the required intake information. - Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes....