Fraud Protection Analyst

Job description

Location: On site at location listed in job posting. Weekly Scheduled Hours: Monday - Friday 9am - 6pm CST SUMMARY: At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization’s goals and objectives are achieved. As a result of the bank’s sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this...