Sr. Rep, Customer Service Ops New Patient Onboarding

Job description

Remote opening Hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate) What Customer Service contributes to Cardinal Health: Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Responsibilities: The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review. Responsible for verifying patient insurance through either a phone call of web Reprocessing orders: Multitasking: Completing 53+ audits per day: Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure. Process and enter manufacturer and HCP referrals per standard department procedure Enter all information into the computer insurance screen. Veri...