Patient Advocate II - Patient Experience

Job description

Department: 10663 Wake Forest Baptist Medical Center - Teammate Activities and Events Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: AHWFB Winston Business Operating Hours, Mon-Friday, 8a-5p. Pay Range: $25.30 - $37.95 EDUCATION/EXPERIENCE: Bachelor?s Degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered. Knowledge of medical terminology and Medical Center service lines/chain of command preferred REPORTS TO: Patient and Family Relations management LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality. 2. Documents concerns for later analysis in order to maintain and improve the quality of care in the institution. 3. Investigates and resolves patient/family problems with Medical Center departments by referral to...