Express Advisor - BMW Houston North

Job description

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. What Will I Do Every Day? What are the requirements for this job? Why should I come work for AutoNation? - Set, confirm and prepare for appointments with customers so they can have a great service experience - Meet or exceed targeted sales goals & the targeted customer satisfaction index - Greet customers in a friendly manner when they arrive - Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives - Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle - Produce repair orders for customers, including cost and time estimates, with full transparency - Communicate frequently with technicians and parts associates to ensure timely completion of work - Follow up with customers on the status of their vehicle, based on how the customer wants to be informed - Foll...