Head of Customer Success & Experience

Job description

Job Description This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week. As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together. Joining us as a Head of Customer Success & Experience You’ll lead the strategy and execution of a best-in-class customer experience, shaping how we engage, retain and grow our customer base while driving measurable improvements in service performance and satisfaction. You’ll receive a competitive salary of up to £100,000, a £7,200 car allowance , and a performance related bonus. This is some of what you can expect to be doing: What you’ll bring to the role Proven senior leadership experience in customer success, custome...