Business Services Representative

Job description

Job Type Full-time Description: ESSENTIAL FUNCTIONS: - Promptly take all incoming customer service calls regarding patient accounts, insurance coverage, statements, and answer any additional questions patients may have relating to complex insurance coverage and billing questions. In addition, communicate with different insurance companies to gather distinctive information about coverage, eligibility, prior authorizations, co-pay levels, deductibles, etc. - Prepare and process insurance claims timely and accurately to commercial, government, and contracted payers. - Works claim edits and denials within billing software applications timely and accurately, ensuring correct filing of insurance claims. - Thorough in posting charges, payments and adjustments comprised from services rendered per Piedmont HealthCare contracts. - Confidently make outgoing calls to patients regarding outstanding balances, both current and collection amounts. In turn, encourage patients to either make a payment or set up a payment plan to avoid being sent to a collection agency. - Assertive in assisting and formulating a consistent payment plan that is healthy for each patient’s budget. - Thorough understandi...