Customer Success Manager

Job description

Overview TierPoint is seeking a Customer Success Manager (CSM) to focus on building, retaining and growing customer accounts. Ideal candidates can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach. You will act as point-of-contact for clients,.with responsibility for proactively managing expectations and communications. With a constant focus on your customers’ business needs, you will work to improve overall account health, helping customers to realize maximum value from their TierPoint investment. Responsibilities: - Delivering a seamless post-purchase experience for customers. - Building and maintaining relationships with a portfolio of customers by assisting them with onboarding, training, and adoption of products or services. - Takes ownership for team coordination and connects identified opportunities, questions, and/or issues from customer organizations. - Strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk. - Develop and execute on account strategies for accounts, while working alongside the sales team to deliver positive outcomes for cli...