IT Support Specialist

Job description

The IT team is looking for his new IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers in our Toulouse Office. Among this local perimeter, the IT Support Specialist will contribute with all the team, based in France on improving our overall IT. She/He will have to deliver on projects with the team on some topics. 🔥 Your mission: - Handle the support Level 1 and 2 for all Toulouse users - be the 1st point of contact for all IT requests in our Toulouse offices - handle users’ problems with their licences and accesses - supply teammates with small IT equipment (keyboards, mice, headsets…) - perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently - Take care of all Swilers in Toulouse - Prepare and animate all IT onboardings and offboardings (hardware, software and accesses) - Train our users to better use collaboration, communication and productivity tools - Keep in touch with our key stakeholders team on a regular basis to incorporate their feedbacks into our backlog of projects and actions - Maintain in good and operational state all IT equipments at the office - regularly check...