Sales Operations Leader

Job description

Description The Sales Operations Leader is responsible for driving revenue performance through disciplined sales execution, CRM optimization, and data-driven decision making. This role reports to the Chief Commercial Officer and partners closely with Commercial leadership, Finance, and Operations to provide visibility into pipeline performance, improve forecast accuracy, and align sales activity with operational capacity across all segments. This position will serve as the owner of the D365 CRM ecosystem and sales operating model, ensuring consistent pipeline management across the entire sales funnel. The role is critical in enabling scalable growth by standardizing processes, improving data integrity, and delivering actionable insights that drive win rates and margin performance. Responsibilities/Essential Functions: Sales Pipeline - Establish and enforce standardized pipeline stages across all segments within D365 - Provide real-time visibility into pipeline health, including volume, value, conversion rates, and deal velocity - Lead monthly and quarterly forecasting processes, ensuring alignment between Commercial, Finance, and Operations - Identify pipeline gaps relative to reve...