AV Support Technician

Job description

Overview The AV Support Technician will help implement and maintain regional video collaboration tools to support Partnership HealthPlan’s communication needs. This role involves assisting with setup, basic troubleshooting, and providing support to staff and team members using AV equipment. The AV Support Technician will work closely with the AV Support Specialist andwill be instrumental in ensuring consistent, high-quality AV experience throughout the organization. Responsibilities: - Works with the AV Specialist to install (to include design and test), operate, and maintainvideo conferencing equipment. - As requested, provides video conferencing event planning consisting of test plans, engineering assessments and recommendations for optimal support of meetings requiring video conferencing. - Utilizes the existing incident management-tracking tool (e.g., ServiceDesk Cloud) forall related requests for Video Conferencing and or video conferencing client support. - Troubleshoots and resolves escalated collaboration and business applicationincidents pertaining to conference room equipment and video conferencing services. - Maintains current knowledge with advancing technologies and pr...