Support Operator Associate

Job description

Department: 13366 Enterprise Revenue Cycle - Stanly NC Arrival Info Svs Centrex Switchboard Status: Part time Benefits Eligible: No Hou rs Per Week: 16 Schedule Details/Additional Information: every other weekend alternating Monday and Friday third shift 1130p-7:00a Pay Range: $18.85 - $28.30 Essential Functions: - Answers incoming calls in a busy call center environment. - Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations. - Access pertinent information using Xtend Communications windows based software with, or without ACD integration. - Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation. - Problem-solves and handle stressful situations. - Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines. - Assists in maintaining logbooks and other documents and forms. Physical Requirements: Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high deg...