Client Service Representative - HYBRID

Job description

LabCorp is seeking a Client Service Representative to join our team! SCHEDULE: TUESDAY - SATURDAY LOCATION: HYBRID Work Location: 550 17th Ave. Suite 300. Seattle, WA 98122 Job Duties/Responsibilities: - Act as a liaison between LabCorp, customers, and patients. - Maintain understanding of lab operations across departments. - Resolve routine requests using internal systems and procedures. - Communicate professionally with internal and external customers. - Clarify and confirm customer needs to provide solutions. - Meet productivity, quality, and service standards. - Identify root causes and help prevent recurring issues. - Multi-task effectively. - Research and resolve complex inquiries using databases. - Review test forms for accuracy and correct discrepancies per standard operating procedures. - Support initiatives to improve customer satisfaction and performance. - Maintain accurate records and CRM data in compliance with HIPAA. - Troubleshoot basic technical issues to minimize disruptions. - Participate in activities designed to improve customer satisfaction and business performance. Minimum Qualifications: - High school diploma or GED equivalent - 1 or more years’ experience i...