Workforce Planner

Job description

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role partners closely with operations leaders, project managers, and sales teams to align workforce capacity with current demand and future opportunities. The Workforce Planner plays a critical role in balancing resources across break-fix activities, work orders, and large-scale projects while proactively anticipating staffing needs. Key Responsibilities: Workforce Planning & Forecasting: - Develop and maintain short- and long-term workforce plans across multiple accounts Forecast headcount requirements based on: - Historical demand trends - Current workload (break-fix tickets, work orders) - Pipeline opportunities and anticipated business growth - Monitor capacity vs. demand and recommend staffing adjustments Multi-Account Resource Management: - Coordinate workforce allocation across multiple client accounts - Ensure appropriate staffing levels to meet SLA and operational targets - Prioritize and shift resources dynamically based on workload fluctuations Operational Workload Management: Ana...