529 Training-Internship Program Mgr-Officer

Job description

Position Summary: The 529 Training & Internship Program Manager – Officer is responsible for designing, implementing, and maintaining a comprehensive training program for the 529 College Savings Group. This includes developing curriculum for new associates, expanding training for existing call center, field representatives, and operational staff, and continuously monitoring program effectiveness. This professional will also develop, launch, and oversee a new internship program (growing to 7-15 interns), ensuring interns gain exposure to client servicing, operations, fund accounting, field representative activities, and department project work. The 529 Training & Internship Program Manager – Officer plays a key role in building a skilled, knowledgeable talent pipeline that supports the department’s long term workforce needs. Qualifications: - Build and maintain a structured training program for new associates across call center, operational, and field representative roles. - Develop training content, materials, and learning pathways to support ongoing development for existing associates. - Deliver training sessions tailored to role type, skill level, and learning needs. - Ensure all...