Configuration Center Lead

Job description

Configuration Center Lead - Technical Position Summary: The Configuration Center Lead – Technical is a technical leadership role responsible for supporting client onboarding, managing technical changes, enforcing quality standards, and serving as an escalation point for complex technical issues within the Configuration Center. This role bridges operational execution and technical expertise, ensuring client requirements are accurately implemented, quality expectations are met, and technicians are supported during both standard and high-demand operational periods. Responsibilities: - Serve as the hands-on SME for OEM tools (HP, Lenovo, Apple, Samsung, Google) during provisioning, onboarding, refreshes, and migrations. - Act as the technical escalation point for technicians; troubleshoot complex deployment, configuration, firmware, and management issues. - Support onboarding execution by validating FABs, ensuring correct configurations, and integrating client requirements into production workflows. - Train and enable technicians and delivery teams on tool usage, licensing tiers, and best practices. - Provide operational redundancy during high-volume periods to maintain quality and SLA...