Patient Support Associate

Job description

Description SUMMARY: The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the “best in class” customer service and patient support. PRIMARY RESPONSIBILITIES: - Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT - Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products - Performs patient follow-up to assure success of implantation experience - Provides product follow-up and support to patients - Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes - Manages administrative tasks to include timely patient documentation and data c...