IT Service Desk Specialist

Job description

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here . - Everyone is focused on serving the customer and we do that by collaborating and supporting each other - Associates look forward to coming to work each day - Every associate matters and makes a difference Summary: The IT Support Technician provides timely and accurate end-user technical support. Works on routine hardware and software issues, with focus on day-to-day operational activities. Provides immediate on-call systems maintenance, support, and enhancements including installs/upgrades to hardware and software. Monitors and troubleshoots system performance. Works with team members in identification of trending issues as well as responsible departments in prioritization for resolution. Responsibilities: Accountabilities: Provides 1st level support for enterprise hardware, software, network and other technical issues Ensures individual tickets are docu...