Senior HR Process & Service Design Manager | Hybrid NY

Job description

The Senior HR Process & Service Design Manager is responsible for defining, designing, and governing how HR services are delivered across Healthfirst. This role serves as the central owner of HR service workflows, process standards, and operational governance, ensuring that HR processes are scalable, compliant, and aligned to business needs. The Senior HR Process & Service Design Manager partners closely with HR Operations, HR Technology, People Analytics, Total Rewards, and HR Centers of Excellence to translate strategy into clear, executable processes that improve employee experience, reduce demand, and strengthen operational performance. This role is a critical component of Healthfirst’s evolving HR Operating System and will play a key role in building the foundation for self-service, automation, and data-driven decision-making across HR. Key Responsibilities: 1. Process Architecture & Design (Primary Accountability) Own end-to-end design of HR service processes across key workflows: onboarding and preboarding leave of absence (LOA) employee relations (ER) workflows HR case management: workforce and employment lifecycle processes Define process flows, roles, handoffs, and escala...