IT Support

Job description

Overview This position will work at ECPI University’s Manassas, VA campus. Working hours - M-F 11am - 8pm ET Transform your Career at ECPI University Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education. The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. Responsibilities: - Install desktop operating systems. - Configure and troubleshoot hardware. - Monitor and respond to helpdesk requests. - Gather support issues information and analyze the symptoms and figure out the underlying problem. - Escalate helpdesk requests to tier 2 and tier 3 personnel. - Assist students, faculty, and staff with access to IT services provided. - Create student accounts before each te...