Customer Journey Expert

Job description

Trade Financial Services (TFS) is one of ING Wholesale Banking core business lines which generates fee income for ING with yearly significant growth. We offer financial security products like Bank Guarantees, Letters of Credit and Documentary Collection services to corporate and institutional client worldwide. We are a significant contributor to the growth and profitability of the Wholesale bank. Our strategy is aimed at ensuring that we continue to support sustained growth by digitalising and automation of our current products and roll-them out to more countries in our international Wholesale Network. As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You work in a squad following Agile Way of work together with other experts to achieve your squad's mission. You have expertise in the areas of technical product development and delivery. You will be a business analyst in a squad who is delivering the core capabilities for the TFS business, supporting multiple locations and stakeholders. Involvement multiple projects from regulatory to business growth, including digitalization of the bu...